10 Hotels Across America with Exceptional Service

TripAdvisor asked its viewers to rank their favorite hotels across the US. What makes a hotel stand out? The quality of the service and staff.

Here are the top 10 reader-reviewed hotels across the country. A Massachusetts inn ranked third. Find out which one.

1. Desert Riviera Hotel, Palm Springs, California

The beautifully renovated vintage property takes you back to the old Palm Springs. Enjoy panoramic views of the San Jacinto mountains and impressive clean and manicured gardens. There’s a sparkling pool and hot tub for guests and a poolside barbecue. They offer a business center with free WiFi, free parking, and a kitchenette. The staff provides personal attention to every guest, with a vibe that makes visitors feel right at home.

2. Hotel California, Palm Springs, California

Lush gardens surround this hotel with an Old California-Spanish charm. The property is newly renovated and has WiFi, free parking, guest kitchens, suites, and a swimming pool. Hotel California also has wheelchair access. Hotel staff offer close attention to detail and care to every guest’s needs.

3. SeaCoast Inn, Hyannis, Massachusetts

One TripAdvisor reader called this seaside inn, “excellent in every way.’’ She said, “We could not have been happier with our room, our complimentary breakfast, or the friendliness of our hosts. They booked ferry tickets for us, gave us lots of advice about the best places to visit and eat, and even lent us a satnav (satellite navigation).’’

The SeaCoast Inn is in an excellent location for touring the Cape and the Islands, Nantucket and Martha’s Vineyard. The ferries to the Islands, local Hyannis restaurants, shops and beaches are all within a short walking distance. They are family owned and operated and are knowledgeable about the surrounding area, sites and attractions. The facility is quiet and newly renovated with all non-smoking rooms.

4. Beachside Village Resort, Lauderdale by the Sea, Florida

Guests will relax and enjoy Lauderdale by the Sea in these charming accommodations. The Beachside Village Resort offer two heated pools and rooftop deck overlooking the Atlantic Ocean. Dining and entertainment at their restaurants and bars located just a short distance down El Mar Drive. They have a complimentary breakfast Monday through Saturday with eggs, home fries, toast, and coffee. With private beach access, staff is on-hand to pass out umbrellas, kayaks, and snorkeling gear and the resort has their own tennis equipment for the local courts. They also have gas grills, WiFi, free parking, laundry, and golf cart transportation.

5. La Maison Hotel, Palm Springs, California

Imagine you are in the south of France and treat yourself to a stay at the La Maison Hotel, Palm Springs’ Mediterranean style boutique hotel. Wake up to a continental breakfast of lavender scones, croissants, and espresso. Enjoy imported luxury linen and king or queen feather beds with down duvets, perfect for a romantic getaway. All guest rooms overlook the pool and lush gardens and feature flat screen televisions and WiFi. The grounds are walled and gated for privacy and feature a heated swimming pool and Jacuzzi. Staff provides personalized service and even offer poolside complimentary wine and hors d’oeuvres. Guests also have access to an outdoor gas grill and cruiser bicycles. The hotel is located in the heart of Palm Springs, located right near downtown’s fine dining, casinos and all desert recreational activities.

6. The Hotel SYNC, Bowling Green, Kentucky

The Hotel Sync is an all-suite property with large bedrooms and living rooms, two televisions, fully furnished kitchens, and a Kohler Rain shower head in the bathroom. At this hotel, bringing guests the comfort of home is the staff’s top priority. They have freshly ground and brewed coffee available and provide free WiFi and parking. With the “stay relaxed, leave refreshed’’ motto, guests are given luxurious bedding with a range of pillows to choose from.

7. Alhambra Beach Resort, Fort Lauderdale, Florida

The Alhambra Beach Resort is neatly tucked away off A1A. It’s the perfect place to be within steps of Fort Lauderdale Beach without the hustle and bustle. Along with a friendly staff and clean atmosphere, they provide free internet access, beach towels and chairs, continental breakfast, a heated pool, and parking.

8. Sleep Inn & Suites, Idaho Falls, Idaho

TripAdvisor readers refer to this hotel as “luxury in the middle of nowhere.’’ They offer a well-kept indoor pool and hot-tub facility , as well as a fitness room filled with state-of-the-art equipment. A meeting room is available for booking. Additionally, each room contains a flat-screen television, a coffee maker, miniature fridge, microwave, and a safe for added security. High-speed wireless internet is available in every room. Breakfast is complimentary and includes a hot buffet of choices and staff are on-hand at all times replenishing food. Complimentary home-made soup is also available in the evenings on Sunday through Thursday. The rooms are clean, comfortable, and modern. The entire staff is friendly and helpful.

9. Hampton Inn & Suites St. Louis/South I-55, Mehlville, Missouri

The staff at this Hampton Inn & Suites is friendly and courteous. One TripAdvisor reader even said they “made the stay that much better.’’ Guests enjoy a complimentary hot breakfast each morning. The state-of-the-art facilities feature a fitness center with a gym and weight room, a swimming pool, free internet, and free parking. There’s easy access to the downtown area as well.

Olea Hotel, Glen Ellen, California

Nestled on a hillside, and surrounded by oak and olive trees in the heart of Sonoma wine country, Olea Hotel is a small boutique hotel with unique amenities, modern guest rooms, and an exceptional breakfast. On the outside, this little hidden gem might not look like a hotel. But the warm, inviting, and intimate experience offers superior service, free WiFi, free parking, and a spa. You can even bring your pet. They have a highly-rated breakfast and beverage selection. Guests also have access to kitchenettes and the entire hotel is wheelchair accessible.