US Airways tweets pornographic photo to customer
A pornographic image tweeted from US Airways sent the Twitterverse into a frenzy today. Many Twitter users expressed shock.
The airline has since deleted the photo and tweeted this apology:
[fragment number=0]
Here’s what happened.
Someone named Alex from Virginia tweeted at the airline several times yesterday in frustration over problems with her flight.
[fragment number=1]
US Airways did tweet back at her yesterday.
[fragment number=2]
And she responded.
[fragment number=3][fragment number=4]
Then her mom got angry.
[fragment number=5]
And Alex tweeted this at the airline today:
[fragment number=6]
Then came the shocking photo. US Airways tweeted at her again at 2:48 p.m. today, writing, “We don’t like to hear this, Alex. Please provide feedback to our customer relations team here:’’ and provided a link to the pornographic image instead of the customer relations team info.
The same pornographic image was actually tweeted at American Airlines at 1:59 today by someone on Twitter who goes by the handle @ARTxDEALER. It’s a mystery why US Airways tweeted that same photo to a customer, but there is speculation online that a US Airways customer service worker spotted the tweet, copied it to share with a friend, and then accidentally sent the copied link to a customer. Another theory is the airline’s account was hacked.
Alex’s reaction?
[fragment number=7]
We bet they really made her mom mad now.
To comment, please create a screen name in your profile
To comment, please verify your email address
Conversation
This discussion has ended. Please join elsewhere on Boston.com