Transportation

The T’s ‘fare engagement representatives’ are hitting the streets today. Here’s what to expect.

A first offense nets fare evaders a written warning, followed by monetary fines for subsequent offenses.

A fare engagement representative keeps an eye on commuters entering the T at the Government Center station in Boston on Monday Jessica Rinaldi / The Boston Globe

Fare jumpers, beware: the MBTA’s crackdown has begun.

Previously:

Starting Monday, blue-shirted “fare engagement representatives” will be conducting checks throughout the subway system and issuing warnings or citations to riders who haven’t paid their fare.

A first offense nets fare evaders a written warning, followed by monetary fines for subsequent offenses. The first three citations carry a $50 fine, followed by $100 penalties starting with the fourth offense, according to the T. 

Fines can be up to $150, depending on the number of citations and the type of fare violation. 

The basic order of operations is as follows: Fare engagement representatives will ask offenders to pay their fare or present their ID for a written warning. If the rider chooses not to present their ID, T staff will manually enter the person’s details into the system or ask them to leave.

Elizabeth Winters Ronaldson, the MBTA’s deputy chief of fare revenue, holds up a fare evasion citation at the Government Center station in Boston on Monday. – Jessica Rinaldi / The Boston Globe

Massachusetts decriminalized fare evasion in 2021, meaning riders can’t be arrested for not paying their fare. However, a multimillion-dollar fare evasion headache continued to plague the T, prompting the agency to rethink its fare collection practices. 

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“When people don’t pay their fares, it impacts all of us,” MBTA General Manager Phil Eng said in a recent promotional video. “It slows down the progress we’ve worked so hard to achieve.”

He added: “Paying your fare isn’t just a transaction; it’s essential. It’s how we invest in each other, in our neighborhoods, and in a stronger public transit system that benefits everyone.”

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Abby Patkin

Staff Writer

Abby Patkin is a general assignment news reporter whose work touches on public transit, crime, health, and everything in between.

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