Local News

Back Bay station Dunkin’ reopens, passes new inspection after closing for ‘gross unsanitary conditions’

The Dunkin' location temporarily closed May 28 after city inspectors found 18 violations, from unsafe food storage to pest problems.

Customers line up inside one of two Dunkin' stalls at the Back Bay MBTA station location.
Customers line up inside one of two Dunkin' stalls at the Back Bay MBTA station location. Lane Turner/The Boston Globe

The Dunkin’ at the Back Bay MBTA station has reopened after temporarily closing May 28 due to “gross unsanitary conditions.”

City inspectors reevaluated the store Tuesday and found no violations, according to a report from the Inspection Services Department (ISD). The city revoked the location’s permit to operate the week before after health inspectors discovered 18 violations.

Inspectors found pest problems, several instances of unsafe food storage and preparation, and general uncleanliness, according to an ISD report. Additionally, no manager was on site during the inspection, and none of the staff present seemed to be in charge.

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The staff didn’t use gloves properly or wash their hands between tasks, but even if they had, there was no soap or paper towels at the lone handsink, which was “located in a secluded area,” according to the report. Other violations included a leaky pipe, holes in the ceiling, and a distinct smell of urine on the soiled floor.

Inspectors also spotted rat droppings and a live cockroach, the report said. A video of a rat nestled in a bakery rack at the Dunkin’ location recently went viral.

The store has occasionally seen violations in the past, according to the department’s log of inspection reports. Previous violations include unclean counters and an unclean ceiling vent in January and pest problems in May 2024.

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