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The MBTA is looking for riders to help test its app
“Your feedback helps us resolve issues, make improvements, and prioritize what we work on next.”
The MBTA is asking for help from its riders as it continues development of an app to track service across the system in real-time.
A sneak peek of the app — MBTA Go — was posted online in July, but now the transit agency is urging the public to download the beta version of the application as it continues to test the application.
In a statement in July, MBTA Chief of Communications Gabrielle Mondestin said that T General Manager Phil Eng had “challenged the team to develop a mobile application that provides real-time information to riders, aiming to improve their daily commute experience and empower them to make better-informed decisions about their travel.”
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According to the T’s webpage dedicated to the app, the goal of the application is to provide riders with “reliable, real-time information about MBTA service.”
Riders who are interested first have to download the app TestFlight.
“After accepting the terms and conditions, the screen will prompt you to “redeem” a code,” the MBTA said. “Instead, return back to this site and click the button under Step 3. That will load the MBTA Go beta app to your phone automatically.”
Riders must have an iPhone operating with iOS 17+ to participate in testing MBTA Go, but the agency said it is currently working on an Android version.
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“In addition to testing the app, you can share your experience with us,” the T wrote on its website. “Your feedback helps us resolve issues, make improvements, and prioritize what we work on next.”
In a statement to Boston.com, a spokesperson for the MBTA said the “beta” testing phase of the app will conclude in the next couple months.
“More than 2,000 MBTA riders are piloting the MBTA Go app as they take trips on the T, and we’re grateful for all of the feedback that they’ve been sharing with us,” the statement reads. “This app will improve communications between the MBTA and riders, and it will allow the T to share real time information in a more accessible way.”
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