Local News

Mass. RMV cancels appointments, unable to take online payments due to global tech outage

Flights, banks, hospitals, and more were affected by the technology outage Friday. The Massachusetts RMV experienced a number of disruptions.

The Massachusetts Registry of Motor Vehicles office in Lawrence. Charles Krupa/AP

A massive technology outage disrupted flights, hospitals, and more Friday around the world. An update issued by cybersecurity company CrowdStrike is reportedly to blame.

Anyone in need of services from the Registry of Motor Vehicles in Massachusetts should prepare for changes.

All service center and AAA appointments before noon on Friday were cancelled, the RMV announced.

The agency said that online credit card payments could not be processed, so paying for license renewals or other transactions was not possible online.

The RMV is not conducting any vehicle inspections Friday.

The RMV said it has a “limited capacity to accept phone calls,” so getting in touch with staff may be difficult.

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Road tests are still being conducted. Suspension hearings are still being conducted by phone.

Future updates will be posted on the RMV’s website.

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TECH OUTAGE:

Ross Cristantiello

Staff Writer

Ross Cristantiello, a general assignment news reporter for Boston.com since 2022, covers local politics, crime, the environment, and more.

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