My Transmission is Slow to Engage

John Paul, aka “the Car Doctor,’’ answers readers’ car-related questions.

Q. I have a 2014 Subaru Crosstrek that I am having a problem with. The transmission is very slow to engage, especially from reverse to drive; it takes three to four seconds before the car moves. I am afraid that when I back out into traffic, I’ll get rear ended because I can’t get out of the way fast enough. The other day on the highway, the car in front of me slammed on their brakes, and when I went to move into the left lane, the car behind me almost hit me because my car just didn’t move. The salesman said the car needed to be re-programmed, but then the service manager told me that there was nothing wrong with the car and did nothing. I believe this car is dangerous, what do I do? I called Subaru and opened up a claim. Clearly they know about this. I have two friends with 2013 Subaru’s and their cars don’t have this problem. Help!

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A. I have driven several 2014 Subaru models and haven’t experienced this problem but have heard from readers with similar concerns. One reader reports that it can take up to seven seconds for the transmission to shift from reverse to drive. Since not every 2014 Subaru has this problem, it seems to me that it can be fixed. I would continue to work with Subaru-Customer Service, not the dealership, to try to get the matter resolved.

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