Mass. RMV mistakenly tells thousands their licenses are being suspended
The Massachusetts Registry of Motor Vehicles sent notices to more than 9,700 people in recent weeks incorrectly warning them that their license and right to operate a motor vehicle would soon be suspended because they had not paid outstanding fees.
“The RMV recently identified a technical glitch in the new software system that resulted in letters being sent in error to customers, and the RMV immediately corrected this issue on the same business day to notify impacted customers,” said Jacquelyn Goddard, a spokeswoman for the state Department of Transportation, which includes the RMV.
Officials said the letters were the result of a problem in the Registry’s ATLAS system, which went online last month. And they said the agency identified the problem April 12 and sent out correction letters within 24 hours. They also said that the “glitch” did not prevent the Registry from suspending the licenses of those who actually shouldn’t be able to drive.
